Cleopatra - Non payment

Ruling

Resolved - The operator informs us this issue has been resolved and the player is non-responsive to our requests for updates. As such we assume they've received their funds.

Read our Cleopatra Casino Review.

Player's Complaint

Hi

I have an issue with Cleopatra Casino not paying me some winnings. On the 14th and 15th of September I won a total of $1001 dollars. I cashed in or made a withdrawal for the full amount but after several days noticed I had not been paid. I have contacted them many times. They have told me one excuse after another, first that my bank doesn't accept the payment but they have paid me before with the same bank. Then they wanted me to supply them with my bank statements to see that I haven't been paid, I did that . Then they wanted a different bank so they could do a bank transfer , I supplied them with them details and when I contact them they keep saying to just be patient. It's almost 1 month now since I made the withdrawal and still nothing.

Can you tell me if the licence they hold means anything at all and are they regulated by anyone or is it just a lie and they can do whatever they want and keep people's winnings.

Please let me know.

Thanks

[EDIT]

Read the casino review

5 Responses

ThePOGG

October 12, 2018

Hi ragno - welcome to ThePOGG.com!

Cleopatra Casino are licensed in Curacao which is widely regarded to be a weak regulatory jurisdiction.

We'll contact the operator and see what we can find out for you.

ThePOGG

ragno

October 17, 2018

Thanks, they are still saying to just be patient and that electronic funds transfers take time and any other excuse that they can come up with.

Is there anything else you can suggest I do or contact to try get my payout.

Thanks

ThePOGG

November 16, 2018

Hi ragno,

I've finally managed to have a conversation with Cleopatra casino regarding this issue. They inform me that it has been resolved and you've now received payment. Can you confirm this?

Thanks,

ThePOGG

ThePOGG

November 23, 2018

Hi ragno,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

November 29, 2018

Hi ragno,

If we haven't heard from you by Friday the 7th of December I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG