Welcome Bonus

Free Spins

Get up to $4,000 + 300 Free Spins

<p><a href="https://tracking.casinoreviews.com/redirect/cobra-casino" rel="noopener nofollow" target="_blank" style="background-color: rgb(255, 255, 255);">Full T&amp;C apply.</a></p>

Android Phone

Android Tablet

iPad

iPhone

Windows

Euro

US Dollar

Australian Dollar

Canadian Dollar

New Zealand Dollar

Norwegian Krone

Polish Zloty

Russian Ruble

Indian Rupee

Japanese Yen

Kazakhstani Tenge

Bitcoin

Bitcoin Cash

Ethereum

Litecoin

1Spin4Win

1x2 Gaming

3 Oaks Gaming

4ThePlayer

AceRun

Amatic

August Gaming

Authentic Gaming

AvatarUX

Baddingo

Bally Wulff

Bang Bang Games

BB Games Ltd

Belatra Games

Betsoft

BGAMING

Blue Guru Games

Blueprint Gaming

Boomerang Studios

Booming Games

Booongo

Bulletproof Games

Casino Technology

Electric Elephant

Elk Studios

Endorphina

Evolution Gaming

Evoplay Entertainment

Ezugi

Fantasma Games

Felix Gaming

Four Leaf Gaming

FUGASO

GameArt

Gamebeat

Games Inc

Games Lab

Gamevy

Gamzix

Golden Rock Studios

Habanero

Hacksaw Gaming

Hot Rise Games

Iron Dog Studio

iSoftBet

Jade Rabbit Studio

Jelly Entertainment

KA Gaming

Leap Gaming

Mascot Gaming

Max Win Gaming

Merkur

Microgaming

MrSlotty

NetEnt

NetGame

Nolimit City

Northern Lights Gaming

Onlyplay

Peter and Sons

Platipus

Play'n Go

Playson

Playtech

Popiplay

Pragmatic Play

Print Studios

Push Gaming

QuickSpin

Rabcat

Reel Life Games

ReelPlay

Reflex Gaming

Relax Gaming

Retro Gaming

Silverback Gaming

SmartSoft Gaming

SpadeGaming

Spinomenal

Spribe

Sthlm Gaming

Thunderkick

TrueLab Games

Vivo Gaming

Wazdan

Yggdrasil Gaming

Zillion Games

Curacao

Cobra Casino

VISA

Maestro

Master Card

Neteller

Skrill

EcoPayz

Yandex

Paysafecard

Sticpay

Interac

Etransfer

Rapidtransfer

Neosurf

Idebit

Venus Point

Siru

PurplePay

BitcoinCash

Ethereum Classic

Instadebit

Bank Transfer

Chat

Email

Contact Form

FAQ section

Hi hotrod99 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

You may find our free Responsible Gambling app <a href="https://betblocker.org/">BetBlocker</a> useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

Hi hotrod99,

We've reviewed this issue with the operator and sadly we are unable to uphold your claim.

You did indeed contact the operator on the 30th of June, but you simply stated "Please close my account permanently" on Live Chat. An account closure request would only be treated as a self-exclusion where the player indicates that the reason for the closure is gambling addiction. The Live Chat agent in question asked the reasons for your closure request. You offered no response. They then emailed you. Again no response. Without a clear statement from you directing that the account closure request was addiction related, this request would not fall under responsible gambling policies. As such you would be free to re-open, or re-access, your account at any point you wished.

Sorry we could not be of more help.

ThePOGG

They said they would refund the deposits.   They also mentioned that they did receive close account permanently.  I should not have to give a reason once this has been said.  I will be contacting our Australian government body.  Thank you

Hi hotrod99,

As stated already, if you did not make clear to the operator that your closure request was addiction related the operator would not be deemed responsible for preventing you from reopening your account or playing further.

Sorry we cannot be of further assistance.

ThePOGG

If you do not tell the operator that your closure request is addiction related, it will not fall under responsible gambling policies or protections.

Good afternoon,  (I have crossed out my personal email in this thread and acc details just in case this is published online) If you need originals let me know =)
 
 
 
 I write this to you today with massive frustration as I have been given too many conflicting stories.  Could you please reply all when responding or please point me in the right direction of who will investigate this for me.  Details below: 
 
 
 
  
 
 Complaint  
 
  
 
 COBRA CASINO 
 
 Email address is in the details above - this is what was used to log in.   
 
 
 
 On the 30th June 2021 I requested to close my account permanently with this company as I am a problem gambler.  They received the request.  They then allowed me to deposit a further $14,054.13 with the site with the same account 

Cobra Casino - DIDN'T PAY AFTER THEY SAID THEY WOULD - AUSTRALIAN RESIDENT

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com