Cookie - Casino does not want to give me my money
Resolved - Cookie Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
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Dear Sir / Madam,
I played on an online casino: "Cookiecasino.com"
I found the website of Cookiecasino online. I made an account and I won 700 euros. I was so happy that I told my boyfriend that I won 700 euros when he got home. He made is own account ([EDIT]) and played too. But he didn't won anything. Because he was that day at my house, he was using the same wifi as I do.
The casino Cookiecasino, said that they are not going to give me the money and that they have blocked my account ([EDIT]) and the account of my boyfriend, because we were using the same IP adress.
I have nothing to do with is account. He made is own account with his own information.
I have sent them an e-mail saying this, but they still don't wanna give me my money.
I have called a lawyer in the Netherlands (I live in the Netherlands) and a lawyer in Malta (+35625469000) and they both said that I have the right to get money back. Because the reason of the casino reason is not faire.
I still have the e-mails that the casino sent back to me. And the proof that I have to get 700 euros back.
I hope you can help me. Because both lawyers say that the casino is very wrong about their answer. And what they did is nog legal.
the casino review
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