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Crazy Winner - Shunted around for months
Ruling
Found for the Player - Despite our repeated efforts to contact this operator to discuss this issue we have received no relevant response from Crazy Winners.
Read our Crazy Winners Casino Review.
Player's Complaint
I deposited R14000 into this casino without any bonus conditions. I proceeded to get my balance up to R28000, my first withdrawal was paid to me approximately 1 month later (R10000), thereafter I was told that according to their terms and conditions, I was only eligible to withdraw R1500 per withdrawal period (this is NOT in line with their terms and conditions).
I ended up being paid R14500 in total over the course of about 4 months, I still have a balance of +- R13500 which I have been struggling to get for months now, due to my withdrawals being restricted (I can't even submit a withdrawal request now)
Whenever I contact live support about this, they tell me to speak to my account manager [EDIT], when I speak to [EDIT], she tells me that [EDIT] is my account manager and she cant help me, I can never get hold of [EDIT] and I feel as though I have reached a dead end.
P.S I have more recently mistakenly self-excluded myself from this casino due to self excluding on another rival site, so now I am unable to access my account or balance.
3 Responses
Hi bim900129,
Unfortunately after repeated efforts to discuss this issue with Crazy Winners we have received no response of any relevance to your case. At this stage I have no reasonable expectation of that changing.
All we can recommend you do is contact Crazy Winners regulator Curacao eGaming, though I have to be clear that we have yet to see this group actually help any player.
Sorry we could not be of further help!
ThePOGG
I have just received an email form Curacao eGaming, they do not regulate Crazywinners Casino and are therefore unable to help.
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Agreement
bim900129 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Crazy Winners
- Curacao eGaming
- Cyberrock Entertainment NV
March 24, 2019
Hi bim900129 - welcome to ThePOGG.com!
Unfortunately you've chosen to play with a group that are both Blacklisted with this service and routinely non-responsive to complaints submitted here. While I will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG