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Dendera - non-payment
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Dendera Casino Review.
Player's Complaint
I was banned from promotions and simply asked why with no response except that [EDIT] will get back to me. After 8 weeks I had sent 18 emais and contacted the support 69 times. I asked for my payout of $2500 still not one contact or email
3 Responses
Hi totania08,
I'm following-up on the above?
Thanks,
ThePOGG
Hi totania08,
If we haven't heard from you by Friday the 23rd of June we will assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
totania08 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Dendera
- Cyberrock Entertainment NV
May 18, 2023
Hi totania08 - welcome to ThePOGG.com!
To be clear, there is still a $2500 withdrawal that you have not received?
We cannot assist you with a promotional ban. Dendera Casino are a private business and within their rights to decide which customers they offer promotional incentives to.
Thanks,
ThePOGG