Dream Vegas – Confiscation of funds do to accidental breach
Resolved - Dream Vegas Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
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Hi The Pogg team,
I have a situation and am really hoping you may be able to help with somehow.
I signed up to Dreamvegas Casino and received the 200% welcome bonus, which was $200.
I accumulated winnings of over $19000, which would be life changing in my current situation.
However when I went to withdraw $500 (maximum weekly amount) I then received a gut wrenching email:
Your account has been found to be in breach of clause 6 of the Promotional Terms associated with the welcome offer:
Clause 6 - The maximum bet allowed while the Welcome Bonus is in play is NZD 5. Should You bet higher than this while the Welcome bonus is in play, the Casino reserves the right to confiscate all winnings.
Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of NZD 100 has been returned to your gaming account.
I went through my gaming history an have noticed at 5:39:02 03/3/2020 I placed a single bet of $6.
I understand that this breached the terms of the promotion but to have all my winnings confiscated has shocked me. Almost all of those winnings came after the bonus account had reached $0 as well.
I dont remember placing the bet, but judging by the timing and balance amount it looks to have been an accident. I almost always finish a game on $25/$50/$00, and this occurred at a round number, then putting me at $394, before I changed game. It would be an extremely uncharacteristic thing to do given my pattern of play.
Once again I do understand that I have breached the terms, but am hoping there may be something that can be done. I dont expect to have everything back but am just incredibly shocked to lose very cent.
Kind regards and thank you
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