unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in Canada

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Dream Vegas – Confiscation of funds do to accidental breach

Ruling

Resolved - Dream Vegas Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Dream Vegas Casino Review.

Player's Complaint

Hi The Pogg team,

I have a situation and am really hoping you may be able to help with somehow.

I signed up to Dreamvegas Casino and received the 200% welcome bonus, which was $200.

I accumulated winnings of over $19000, which would be life changing in my current situation.

However when I went to withdraw $500 (maximum weekly amount) I then received a gut wrenching email:

Your account has been found to be in breach of clause 6 of the Promotional Terms associated with the welcome offer:

Clause 6 - The maximum bet allowed while the Welcome Bonus is in play is NZD 5. Should You bet higher than this while the Welcome bonus is in play, the Casino reserves the right to confiscate all winnings.

Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of NZD 100 has been returned to your gaming account.

Regards

Accounts Team

I went through my gaming history an have noticed at 5:39:02 03/3/2020 I placed a single bet of $6.

I understand that this breached the terms of the promotion but to have all my winnings confiscated has shocked me. Almost all of those winnings came after the bonus account had reached $0 as well.

I dont remember placing the bet, but judging by the timing and balance amount it looks to have been an accident. I almost always finish a game on $25/$50/$00, and this occurred at a round number, then putting me at $394, before I changed game. It would be an extremely uncharacteristic thing to do given my pattern of play.

Once again I do understand that I have breached the terms, but am hoping there may be something that can be done. I dont expect to have everything back but am just incredibly shocked to lose very cent.

Kind regards and thank you

Read the casino review

4 Responses

ThePOGG
Apr 03, 2020

Hi gtb - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly if you have breached the maximum allowed bet rule there is little we can do to help you. When you accept a bonus you are entering into a contract. When you violate the terms of the contract the operator are within their rights to consider the agreement void and reset both parties to pre-contract conditions.

I'll contact the operator on your behalf, but the simple facts are that we have no authority to enforce a ruling in your favour in this instance.

Thanks,

ThePOGG

ThePOGG
Apr 28, 2020

Hi gtb,

Dream Vegas inform us that a settlement has been agreed and you have been paid. Can you confirm receipt of the settlement funds?

Thanks,

ThePOGG

ThePOGG
May 05, 2020

Hi gtb,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 12, 2020

Hi gtb,

If we haven't heard from you by Friday the 22nd of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

gtb consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dream Vegas
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

April 3, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.