Dunder - Self excluded but was able to deposit and play
Resolved - A Responsible Gambling issue has been addressed and Dunder Casino has returned this player's deposits.
Read our Dunder Casino Review.
The 26th of August 2017 I self excluded myself due to gambling problem at Dunder and various other casinos as well.
At the 29th of January 2019 I was able to login at Dunder using BANK-ID, I was able to deposit money and play. At the 29th I made 2 deposits of 3000 SEK each.
At the 31st of January 2019 I made another 2 deposits this time of 1000 SEK each.
I read through the terms and conditions and saw that I should be eligible for a refund since I was self excluded but could still login and deposit money and play.
So I made a support ticket explaining the situation and provided screenshots of the transactions, ID, proof of address, and photo of the card I used. After almost 11 days of their special team researching they tell me that they cannot see any funds being deposited by me.. I need your help resolving this, thank you.
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