EUSLOTS - no solution
Found for the Casino - Taking intoxicating substances does not form sound ground to seek a refund of losses as it is both unprovable and does not place fault on the operator.
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Dear Sir / Madam,
I am writing this e-mail to you to complain about my experience / contact with VIP MANAGER [EDIT] at EUSLOTS casino. I will share my story (in minimum) and please find the documents ''e-mail contact / evidence'' enclosed.
First let me introduce myself. My name is [EDIT] old and I live in my apartment in [EDIT]. I work as an [EDIT]. I have minimum experiences in Casino's; locally and online. I have no gambling addiction, or any other addiction in my life. I am a woman of ambition. ''Work hard, play hard''. Therefore my introduction, I would like to state my complaint:
On the night of 30th of November 2019 I have made a terrible mistake and I used drugs in a high amount (GHB) and after my friend left my house, I was left with the GHB and kept taking it. At this time my mental capacity was temporary in lack and I can not recall how I found EUSLOT casino's. During 48 hours straight, I have entered Casino EUSLOT and played the Roulette table. And I spent over more than 20 hours in the online casino playing (auto roulette). During this time my body entered in several (GHB) coma's and I even woke up on the floor. The Roulette & game playing was not while I was in a state to make decisions. Therefore I want to rely on the LAW, Article 34, Lid 1 van Burgerlijk Wetboek 3. This is a Dutch LAW stating my mental capacity was temporarily disturbed and l was unable to make decisions. Since the casino is in Malta, and we are communicating in English, I have found a similar law, English written. legislation.gov.uk/ukpga/2005/9/notes/division/6/1/2?view=plain . Based on this law I have asked the casino to return my money while I was on drugs abuse.
On the 30th of November 15:19 PM I have received a message of a VIP MANAGER on my e-mail, stating she wants to offer me a bonus for my activity. At this time I spent € 8.000 (needs to be specified) in the casino while I was on drugs abuse / overdose in the middle of the night and during morning and mid day. The casino tracks down your play and saw the 20-hours online and gambling. The casino have not waived the duty of care, after my non-stop gambling activity, but they tried to stimulate my gambling. This is an unwritten standard. I did not read this e-mail, up to a week later.
The following week I phoned in sick thinking I was sober now and I can try and fix my problem. In this time I spent over € 3.000 (needs to be specified) euro's before I gave in. This was in a sober state. I understood now I messed up and it needs to stop. But I sent an e-mail addressing my issue and what happened (please see all emails below)
On the 8th of December I received a response to my situation:
‘’I must say that this is much non-standard situation in my working experience. Surely, I, as your personal manager, can provide you with a cashback. But first, I have to speak with my supervisor about this. Maybe I can't imagine how you're feeling now, [REMOVE]Kim[REMOVE], but please give me some time to solve this problem. I"ll contact you as soon as my supervisor gives me an answer!’’
On the 10th of December I received the following E-mail of the VIP manager:
Hello dear [EDIT],
Kind regards, [EDIT],VIP manager in EUslot Casino.
After my response (please see all e-mails below) The VIP Manager told me they blocked my account because I have a gambling issue (in this time I did not spend any time in the casino gambling for a week). At this time I had money on my account and I tried to withdrawal for 6 times. EUSLOT kept cancelling my withdrawals. The documents were incorrect and after that they stated my name is filled out wrong. Because I said it was [EDIT] and not [EDIT]. (This is my calling name I always use this). This can't be a reason to not give me back my money, I delivered all kind of legal documents and proof.
After my reply (again, please see e-mails below), I received a message that everything is OK and I got my 10% cash back. When I logged in, this is a bonus that will be forfait by 16th of December. I feel they are to trying to make me look like a gambling addict, but this is not an issue for me. I will not gamble with that € 1.000,- and I don't think they can forfait this. But they will take it away from me again!
The communication between me and EUSLOT and my gambling time has come to and end. I do not think we will solve this problem.
I have spoken to legal advice, and they believe I need to ask for my money back (the money I spent when I was on drugs abuse, not all of it). On an online site I found that I can contact your company with complaints, so therefore I am writing this to you.
The desired situation for me is that I receive back my money that I have spend while I was on drug abuse. And the desired situation for me is that I do not have to gamble with the money but that they return it on my bank account. The last thing I need is that they accept my documents because they say my name is [REMOVE]‘’Kimberley’’[REMOVE] and not [REMOVE]‘’Kim’’[REMOVE]. They will not change it.
I hope your company is able and willing to help me.
Thank you for your time and reply in advance.
PS. I can send you all the e-mails on request.
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