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Fortune Jackpots – Access denied with funds inside the account


Resolved - Both the submitting complainant and Fortune Jackpot Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Fortune Jackpot Casino Review.

Player's Complaint

I have had £1600 in my account at Fortune Jackpots for more months than I can count. For most of that time my account "was under investigation". Now access is denied and they have not communicated with me. Furthermore, I have account at numerous other casinos in their group but they are incredibly refusing to tell me if I have a balance in any of them.

Read the casino review

3 Responses

Jan 22, 2020

Hi FAVOX - welcome back!

I'll contact the operator and see what we can find out for you.



Feb 24, 2020


I can confirm that as of a few days ago Fortune Jackpots finally settled up. Thanks for your help.

Feb 25, 2020


Thanks for letting us know - we have been chasing this operator regarding their investigation for some time now.


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favox consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fortune Jackpots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

January 21, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.