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Fortune Jackpots - Access denied with funds inside the account


Resolved - Both the submitting complainant and Fortune Jackpot Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Fortune Jackpot Casino Review.

Player's Complaint

I have had £1600 in my account at Fortune Jackpots for more months than I can count. For most of that time my account "was under investigation". Now access is denied and they have not communicated with me. Furthermore, I have account at numerous other casinos in their group but they are incredibly refusing to tell me if I have a balance in any of them.

Read the casino review

3 Responses

January 22, 2020

Hi FAVOX - welcome back!

I'll contact the operator and see what we can find out for you.



February 24, 2020


I can confirm that as of a few days ago Fortune Jackpots finally settled up. Thanks for your help.

February 25, 2020


Thanks for letting us know - we have been chasing this operator regarding their investigation for some time now.


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FAVOX consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fortune Jackpots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

January 22, 2020