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Freaky Aces – Player’s bonus winnings have been canceled

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Freaky Aces Casino Review.

Player's Complaint

Canceled my withdrawal saying that I didn't follow the General Bonus terms. I was buying bonuses on some slots and then they said it's against TOS, no real explanation just that I don't follow the TOS, but in the Terms of Services it didn't say that it's against it. My max bet was 1.2EUR and the maximum that you can bet with the bonus is 5EUR. 

Here you can read my experience with this casino: [EDIT]

At first, they say that buying bonuses is okay with bonus money, but if you do it they'll cancel your winnings just like it happened to me. Be aware of this casino and the other sister casinos, there are really good casinos out there worth a try and get this one and the other sister casinos on the blacklist.

Read the casino review

1 Response

ThePOGG
May 07, 2020

Hi galfas - welcome to ThePOGG.com!

Sadly there is nothing we can do to help you in this case.

Buying a bonus feature is a bet just like any other. If you have placed a bet that exceeded the maximum allowed bet for the bonus you were playing with you have breached your bonus contract and the operator are within their rights to reset both parties to pre-contract conditions.

Sorry we cannot be of further help.

ThePOGG

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Agreement

galfas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Freaky Aces
  • Curacao eGaming
  • HighWeb Ventures N.V.

May 7, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.