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Hi ronstopable - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your case specifically - if I'm understanding your complaint correctly - you do not have any claim here.

Your complaint seems to relate to being unhappy with your losses and you seem to be claiming on this basis that some sort of cheating must have occurred to have the consequence of your financial result.

You deposited and lost a total of $20NZD. Even at bets of $0.01, this balance would be insufficient to create a sample size mathematically large enough to draw any valid conclusions about the fairness of a game. You are choosing to play slots games. These are what are referred to as 'high variance' mathematically. This means that rare big wins are balanced out by long losing stretches. That you've lost $20 tells us nothing about whether the game is functioning at established parameters. 

Further to this - individual operators have no control over the function of any of the games they provide, baring - in some cases - being able to select from a small range of possible RTPs for the game to function at. For the vast majority of games the settings are controlled entirely by the game developer and the game you play is exactly the same regardless of the site you play on.

I'm deeply uncomfortable with the tone you have taken from start to finish of this submission. By threatening us with negative social media posts you are clearly looking to exert undue pressure on this service to find in your favour. Effectively looking to bias our conclusions. That is unacceptable behaviour on every level. That being the case we're no longer comfortable managing complaints on your behalf. The complaints you have open will be closed and any future complaints against any operator that we are legally required to represent as an ADR, we will locate an alternative ADR to address your concerns based on the conflict of interests that has so clearly become apparent by your attempts to bias our complaint management system in your favour. Any complaint against an operator whom we are not providing ADR services under a license requirement will be rejected entirely.


Moving on - our Deposit Guarantee seal only covers players who actually sign-up through our links as is detailed in the seal terms. You did not. Even if you had a valid claim the seal would not be open to you. We would request that you do not register with any operator via our links in future.

For someone who is claiming to hold our service in such high regard, our reviews have not been the reason for your selection of operator. In the last few days you have submitted complaints against Fun Casino (you did not sign-up via our links, but directly on the operator's site), Sir Jackpot (who we do not offer any links to) and we've received a third complaint on this account against Luna Casino (a site we list as Blacklisted). I'd be very confident in asserting that it is not our advice that is influencing your choices.

Finally, I need to come back to the Luna Casino complaint. The Fun Casino complaint and Sir Jackpot complaint have been registered under the same person's name. The Luna complaint is registered under an entirely different name. Your account has been logging in from an IP address that matches another account that has been submitting complaints under the same name as the Luna Casino complaint. Due to the GDPR this is a non-tenable situation for us as we cannot with confidence assert who we are speaking to on either account. As we cannot legally provide information about a player's account to anyone other than the account holder (without the account holder's explicit permission to do so) this means that we can no longer provide information on these issues to either of these accounts.

Thanks,

ThePOGG

This account has submitted complaints under multiple, entirely different names. As such we cannot confidently assert who the owner is and cannot discuss complaints with them.

i chose the welcome bonus of 100 percent my deposit and then deposited 20 thru mypaysave card and upon entering my first slot and after 20 or more bets at 20cents plus i noticed none of my wins were being added on to my balance the only one that worked was the very last one when i had noticed and quit out of 'big win cat' to talk to support(i noticed a few bets earlier that itshould of bumped my account up a few dollars easily considering i got 6 cats and 3 gold coins and a x2 muliplier that the bonus wheel spun.
 after talkting to chat i got convinced it worked (that is i didnt want to casue a fun thinking that the casino would tank my already dead in the water from the start) i kept the peace noting that il e paying close attention(i mentioned that like to say in a( dont try anymore funny business im watching out for it) i then exited chat
 
 then on two more slots its basically gone straight downhill minus a couple of small instances where it bumped me back but nowhere near to what i entered the games with only to basically again go straght down barely getting a win and if i did not even enough to cover my aleady small bet ,the games behaved in a way that it hadnt b4 on different sites,almost hinting at odd fixing just the way it done it.
 iv mentioned b4 with slotjoint and iv come to a conclusion that its like they do an overlap with the game to split up what it should be to what they make it look like it always was (definetly fishy ,i mentioned the forward and reverse motion that happpens(i only noticed due to it happening on so many sites and it one of those since iv noticed it type of situtaions i cant not see it(it stands out quiite easily)
 
 anyways after it tanked me to where im only left with 34 cents i proceeded to go into game history as the previous chat support menttioned only to find the netire beginning is gone and i again went into chat to just get this big runaround about what should of been an easy request. iv recorded all screenshots and have transcrpts , il also note that after the very last text i sent during the 2nd chat i took a screenshot (what would of been seconds after then straight after i closed the chat window(less then three seconds). i noticed after i got transcript(delayed as well) that the support added in a last bit of text getting the last word it seems as you can see the time in which that was written is the exact time the chat ended (funny that eh),. b4 i saw that becasue of the delay i went back into support getting another person to emil it and it appears to be a more detailed version as youl see that te supoort in the 2nd chat had added a tag as 'others' very suspicious and how the questions were being dodged .also if it had recorded me opening up the chat window to a large screen as some whatshown in transcrip and the added tag bit then why was it that theres no recordiing a to pass onto a supervisor.i am still yet to see any game history as this so called supervisor was suppose to.also money deposited isnt what it shows from there .
 
 under your deposit guareentee statement i want my 20 nzd refunded back to me .
 please dont purposefully delay iv put the atmost trust in your site and with dealings with slotjoint,sir jackpot among others and now fun casino all these with high ratings im starting to lose faith in the credibilty of your site like what kind of product are you selling (factual helpful information allowing safe and fair gambling or is this site(brand) thepogg.com a sellout and takes extra profit to allow such casinos to advertise themselves as quite high to get vivtims to lose out and not resolve in there favour as this is becoming more or less a joke.
 iv recorded all information in the form of transcrpts and screen shots of mypaysavecard, my emails of accepted deposits etc everything showing that they are corrupt and dodgy to in every sense that they are very sketchy and in the wrong.it clearly does not add up and if this matter isnt resolved properly as in if by some joke your site finds me to be at fault and i dont get back my deposit back (not back on there casino or any casino they are connected to or anywhere other then mypaysave card or bank account or skrill in which i can provide you with the details of anyone of those of your choosing when it comes to that time.(if its not sorted il proceed with going on every single social media source and every review site and exhaust every possible means to get the word out at how fun casino works and at how your site thepogg.com regards them and if im at fault(im not)then it proves your site to be just as corrupt,its as clear as day that they are at fault.
 
 [EDIT]
 

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