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Fun Casino - Refund of my lost bets

Ruling

Declined - This issue relates to the specific standards that the Swedish license requires of licensees and as such needs to be managed within the Swedish system.

Read our Fun Casino Review.

Player's Complaint

The Casino allows me to play even when I should be blocked according to Spelpaus in Sweden. The casino doesn´t control the information and doesn´t want to pay my lost bets back. Can you help me with this? They also accepted to tranfer money from my Swedish bank account when it must be blocked. They don´t follow the law at all.

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1 Responses

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ThePOGG
February 2, 2021

Hi evidence2022 - welcome to ThePOGG.com.

The Swedish licensing system has its own complaint management protocols and given that this issue relates specifically to the interpretation of the Swedish licensing requirements we would direct you to those - konsumentverket.se - as the appropriate avenue to address your concern.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

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Agreement

evidence2022 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fun Casino
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • L&L Europe Ltd

February 2, 2021

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