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Gala Bingo - responsible gambling

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Gala Bingo Review.

Player's Complaint

I did suffer from depression and that I lost my mother yet somehow I losted £30,000 to gala Bingo and I never won any money I have spoken to them but they won't listen and have shut my account down I have been trying to get my money back as they allowed me to lose this much and I didt know how much I had spent in 1 year .

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1 Responses

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thepogg
June 11, 2022

Hi les65 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 15k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

les65 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Gala Bingo
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Gala Interactive Limited

June 10, 2022

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