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Gala - identity theft
Ruling
Declined - Issues involving identity theft necessitate management by the payment provider and police. They are beyond the remit of this service.
Read our Gala Casino Review.
Player's Complaint
I have had an account opened with gala casino using my card that wasnt me. I have complained and has my bank card stopped and gala have froze the account but wont do anything else as I cant give them a username or account email address as it wasnt opened my myself.
I have hit a brick wall and dont know what else to do.
On the said site it does say no deposits can be made until identification has been provided, this wasnt done they told me.
They said as I had an account with coral their sister site years ago that was closed due to gambling problems they verified it this way.
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Agreement
Dodworth1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Gala
- Gibraltar Gambling Commission
- United Kingdom Gambling Commission
- Coral Interactive (Gibraltar) Limited
December 1, 2019
Hi dodworth1 - welcome to ThePOGG.com!
As detailed in our FAQs we do not manage complaint of this nature. You need to contact your card provider and your local police service if you have been a victim of identity theft.
Thanks,
ThePOGG