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Gioo Casino - 4000 win is taking way to long to pay out

Ruling

Resolved - Gioo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Gioo Casino Review.

Player's Complaint

Hi there,

17 days ago i asked for a pay out of a total of 4000 euros winning. At first finance department needed time to check the winning,after that i needed to wait because of a sofort paymant that was stuck (in my account it says it is accepted),following i needed to contact my bank about this payment,did that and needid to get proof of my bank about payment. And so i did. Now.. i still need to wait because casino still says payment of Sofort is pending. Please help me out! This is taking way to long!

Read the casino review

4 Responses

User icon
thepogg
April 9, 2022

Hi simie1502 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

User icon
thepogg
April 12, 2022

Hi simie1502,

Our understanding is that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
April 23, 2022

Hi simie1502,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
April 30, 2022

Hi simie1502,

If we haven't heard from you by Friday the 13th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

simie1502 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Gioo Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 9, 2022

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