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GoSlotty – refusing to pay wins

Ruling

Found for the Casino - This player has not played enough to generate a large enough sample size to draw any mathematically valid conclusions about the fairness of the games they played.

Read our GoSlotty Casino Review.

Player's Complaint

i was playing auto roulette 460 deposit it was hard to make any profit for hours then.i was betting 33 with extended neighbours with 5€ stakes and kept repeating the bet and suddenly i got logged out of the site after logging in again i could see my winning numbers came out 4x in row .this is pure gameplay manipulation it has nothing to do with gambling ,after that i lost all balance .they tell me they have no controll of the game .sure?then 2 days later i deposited 1000€ again no wins only losing after complaining that this is not gambling but ripp off they closed my acount .i want all my deposits back 1460 € [EDIT] ,casinos are giving the provider instructions wherther player must win or lose .they again give the basic runaround no one is responsible .what kind of practises these are .were are the genuine authorotys [EDIT].i have screenshots of my results for 2 days it is horrible really i dont e3ven know why i am still thinking this is gambling

Read the casino review

1 Response

ThePOGG
Mar 26, 2021

Hi sardapoor1963,

Firstly, I want to highlight that not only do we have this group of operators blacklisted with this service, but they engaged practices that likely cost this service significant thousands in profit from historic referrals. We have little in the way of reason to be sympathetic to this group.

That said, what you sent over is both totally inadequate to demonstrate any form of dishonest practice and demonstrates that far from your banning being improper, it is entirely justified. The blunt truth is that your communications to the operator - ranging from abusive to threatening the chat rep's life - are potentially criminal in nature and if they operator has not filed a report with their local police I'd be a little surprised. The operator were not only justified, but entirely correct to close your account at this point from both the perspective of protecting their staff from abuse and engaging appropriate limitations on a player who had very clearly experienced a severely negative emotional experience gambling and as such should be limited for their own protection.

I will again direct you to BetBlocker. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

This is not a matter we can assist you with.

ThePOGG

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Agreement

sardapoor1963 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • GoSlotty
  • Malta Gaming Authority
  • Max Ent Limited

March 25, 2021

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.