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Green Play – Withdrawel of money

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Green Play Casino Review.

Player's Complaint

I tok a withdrawel from the Grennplay Casino the 31.12.2019. I used Skrill methode to the widrawel. The money never showed up on my account, and they dont know where the money is. Ive tried to talk to them almost every day. But nobody knows how to fix it. Every time I try the chat a new person tells me that they are going to fix it. Now its gone 3 weeks since the withdrawel and still no money on my account. [EDIT]

Read the casino review

4 Responses

ThePOGG
Jan 23, 2020

Hi tpede103 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Feb 11, 2020

Hi tpede103,

My understanding is that you should now have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
Feb 18, 2020

Hi tpede103,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Feb 25, 2020

Hi tpede103,

If we haven't heard from you by Friday the 6th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

tpede103 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Green Play
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

January 23, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.