HugeSlots - Complaint 18K
Found for the Casino - While HugeSlots did initially quote terms that were not in place at the time of play and as such could not be applied to the play, the player has violated the terms we can confirm were in place at the point they played. As such HugeSlots is within their rights to void the winnings in question.
Read our HugeSlots Casino Review.
I start playing on 2 May 2016 I deposit over 20.000 euro's in your casino in the time being I always got paid when I had a withdraw the limits were a bit slow 2500 a week but OK i managed to play everytime when i had time for it..With or without bonus..
When I deposited on the 9th of August I felt myself lucky to hit a nice 1200x bet win If I recalled it good.. I was so happy.. I cashed a small amount out and waited to play some more after I get my first payment..after 1 week I didn't get paid my withdraw was pushed back to my casino account.. when I contacted casino customer support they said there was been a mistake and nothing was going on..and they would pay me within the next few days and excused me for the troubles..
I thought everything was ok after all I always got payed when I started to play here..then 1 week later the same issue my withdraw of 2500 was pushed back to the after complaining in the chat..they were really sorry again they didn't see what happened but everything was fine my account was long time verified and I should be paid in a matter of days..
on 31/8/2016 I got an email that I breached terms and my account would be terminated and my 500 deposit would be send back to my account..So I checked the terms and they said..
" (ii) Placing single bets in excess of 10% of the value of the bonus credited to Your account until such time as the wagering requirements for that bonus have been met. For example, if you received a bonus of €200, then the maximum bet that can be placed is €20. The 10% rule does not apply if the bet size is less than €5. Please note, this clause does not apply to the welcome bonus, as bet sizes are covered under clause 7 of the Welcome Bonus Terms. At management discretion this clause can be waived on a player by player level.
your withdrawal has been reversed and your account balance reduced to €500, this has been paid back to your deposit method and your account has now been closed."
I checked there terms and conditions and it said underneath "*Terms and Conditions last updated on 31st August 2016 (version 1.5)"
So it looks like they waited until they changed the terms and retrospectively applied them to me which is outrages I checked the waybackmachine and this rule was never in place before..
So i hope they would revise there decision as this is not how you treat your players..I played there with allot of fun it was a good casino but when I won over a certain amount they WON'T want to pay me!!!
I hope you can help me..
p.s I already played a long time with this casino never had any issues playing at the same playstyle like this they always paid me..They clearly stalled me for 3 weeks to push there new rule on my gameplay so they do not have to pay me!
the casino review
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