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Intercasino - Additional documents
Ruling
Resolved - This player became non-responsive and as such we assume they no longer want our assistance with this issue.
Read our Intercasino Review.
Player's Complaint
Intercasino asked me for an alternative ID like a driving licence, but I don't have one. I've already sent them my passport and a photo of me holding my passport, can you ask them to pay me?
3 Responses
Hi flashknob,
We can't do anything to assist with this issue until you've provided the information requested above.
Thanks,
ThePOGG
Hi flashknob,
If we've not had a response from you by the 9th of December I'll assume you no longer want our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
flashknob consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 15, 2016
Hi flashknob - welcome to ThePOGG.com!
I can discuss with Intercasino what the problem is, but frankly no casino will drop legitimate KYC requests at our request and we wouldn't ask them to do so. This is a necessary anti-fraud precaution required by Intercasino's regulator.
If you provide me with the username and email address you use at Intercasino I'll contact them and see what I can find out. It would also be useful if you could forward the emails you've sent to Intercasino containing your ID to [email protected] so I can review and see if there's an obvious problem.
Thanks,
ThePOGG