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InterCasino - confiscated my winnings

Ruling

Resolved - This player has become non-responsive and as such we presume that they no longer want our assistance with their complaint against InterCasino.

Read our InterCasino Review.

Player's Complaint

I got this message from Intercasino. Can you ask them to give me the money back?

Dear [EDIT],

I am contacting you from the InterCasino Support Team regarding your account and withdrawal.

Upon further investigation of the documents received, our Accounts team have closed your account and winnings were confiscated.

Your deposit has been refunded due to breach of terms and conditions:

User must submit the correct information during registration and should correctly state his name, address, contact email or personal telephone number. User also agrees to update his information should there be any changes to the registration data. User must give valid identification, address and contact email.

Your account cannot be re-opened.

Thank you for your understanding.

Please feel free to contact us should there be anything we can assist you with.

Our contact details can be found at the following link https://www.intercasino.com/en/support

Read the casino review

3 Responses

User icon
ThePOGG
January 14, 2017

Hi wonnder821 - welcome to ThePOGG.com!

What we can or cannot do depends entirely on the reason InterCasino have taken the action that they have. If you have opened multiple accounts under your own name, are running accounts under names other than your own, have misrepresented who you are or have submitted doctored identification, which would appear to be the broad issues that InterCasino could have, I'm afraid there's nothing that we will be able to do to help you.

Can you confirm whether or not any of the above may be a problem?

Thanks,

ThePOGG

User icon
ThePOGG
January 20, 2017

Hi wonnder821,

I need you to provide an answer to the above question.

Thanks,

ThePOGG

User icon
ThePOGG
January 25, 2017

Hi wonnder821,

If we haven't heard back from you by Friday the 3rd of February I'll assume that you no longer want us to look into this issue for you.

Thanks,

ThePOGG

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wonnder821 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 14, 2017

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