Found for the Casino - InterCasino provided clear and conclusive evidence that this player's account is unnaturally associated with at least one other player's account. As such ThePOGG.com will have no further part in the representation of this player.
As a result of this issue, InterCasino have implemented changes to their security procedures to ensure that where Notarized ID is requested, it is the very last step of the verification process.
Read our InterCasino Review.
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On the 16th December Intercasino sent me a reload bonus offer, 100% up to £300 with a £15,000 wagering requirement.
At the time of deposit, the terms and conditions are shown on the deposit page which stated the maximum bet was 20% of the bonus amount. I have a screenshot of this and have/can provide it to thepogg.
I flat bet on slots, my bets were under the 20% max bet and once the wagering requirements had been fulfilled the balance of my account was £17,400.08.
I submitted a withdrawal request on 16th December and was asked for documents the next day which I submitted. Intercasino acknowledged receipt on the same day but also informed me my "case" was under review.
On December the 18th Intercasino informed me that they had confiscated my winning citing that I was in breach of their terms and conditions by betting over £6.25 per spin. I immediately refuted this and sent them a screenshot of the promotional terms that appeared on the deposit page.
Since there was no response, on December 19th I sent Intercasino a further email to confirm whether or not my case was still open, again pointing out the terms and conditions that were shown on the deposit page (and again sending a screenshot).
Intercasino continue to be unresponsive.
It is my belief that Intercasino were updating their terms on the 16th of December, as I have a screenshot of their General Terms from the 15th December which do not show the £6.25 max bet rule. In addition, the bonus history section in my account now shows a £6.25 max bet for the promotion in question. However at the time of the deposit the terms were definitely shown as anything below 20% of the bonus amount.
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Intercasino - winnings confiscated
Posted by KVH
December 28, 2014
KVH consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 28, 2014