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Hi casinohero93,

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

How did you make the original deposit?

Thanks,

ThePOGG

Hi casinohero93,

Where did the funds deposited via Trustly come from?

Thanks,

ThePOGG

They come from other casino winnings. As they see from my pdf document I sent them, There is alot huge winnings 2000-5000eur withdrawals via trustly.

Hi casinohero93,

Where did the original funds that generated the winnings come from? You may have had wins since that point, but Trustly has to have been funded by a deposit at some point.

Thanks,

ThePOGG

Hello,

My playing funds are from my workplace. I work as a sales man and i get salary every month.

Hi casinohero93,

I'm not asking how you earn your money, I'm asking how you put funds into Trustly in the first place. Presumably you deposited these from your bank account?

Thanks,

ThePOGG

Yes. I have deposited these from my bank account.

Hi casinohero93,

Then you need to show the operator that you have deposited funds from a bank in your name to your Trustly account and that these funds were then used - at various operators - until such time as you deposited them to Jackpot Village. That is the relevance of the request for bank statements.

Thanks,

ThePOGG

Yes, I have provided to operator that I have deposited my funds from bank with my name, and I have provided all documents that proves it.

Hi casinohero93,

So you have now provided all the bank statements that were requested?

Thanks,

ThePOGG

Hi

I have proved my whole month bank statement of my bank account which I made the deposits. Plus I have provided bank printout which evidence my  bank transfer from my bank account where i get my pay, to my gaming casino account.

I have provided now both bank statements to casino.

Jackpot Village casino have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

Slotty Vegas have provided sufficient evidence to demonstrate that this player&#039;s account is unnaturally associated with other player accounts.

This casino demands so weird documents about me. I sent this casino all documents they asked and it was accepted. Then they keep asking my other bank accounts full bank statements. I read their terms and conditions, and there was not about that they can demand all bank accounts.
 
 This is just their style to keep my winnings on their casino.
 
 I bet they have no intention pay my winnings. I have read from here and internet alot from this casino company.

Jackpot Village - Casino procrastinate withdrawal

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