Kaboo – License Self Exclusion and Deposit Refund
Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.
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Hello Team of ,
I play at Kaboo Casino thats hold on Betit Operations Limited. So Betit Operations is hold on the group License of MTSecuretrade.
Also my deposits are send to MTSecuretrade.
I have on different Casinos under MTSecuretrade self Exclusions issued Gambling Problems. ( E.g Risk Casino )
Kaboo Casino allowed me to play at his Casino so i deposit more of hundreds. This Casino also hold my withdrawl issued verifing! I Send massive documents ( new documents of my Provider,Bank,Neteller , and so on ) and all of them are possible to verify me (Live Support also tell me new documents are fine)
So i play my money down. In the end i lost all of them. On some searches about this casino i find it out that Betit hold by MTSecuretrade. So what opportunities i have to change it in a positive goal for both sides ?
In my opinion its not allowed by MGA Regulations to play at different Casinos under same license if user set an Self Exclusion on one of them.
Registerring : 31.October
I have before an Self Exclusion on this Casino 31 October 2018 and 31 October 2019. After this time i see that my account is open so i play here again.
Think users have to claim the reopen of Accounts and not automatically!
I therefore received no questions about player protection or had to submit an application to reopen my account.
Hope you can help me to refund my money or find an positiv resolution for both sides.
Also i talk to support of Kaboo Casino but there are uncooperative.
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