Klasino – withheld winnings
Found for the Casino - The player has tricked the bonus system into allowing them to play with bonus funds before they were entitled to.
Read our Klasino Casino Review.
I would like to submit a formal complaint regarding my recent experience with www.klasino.com
I registered my account (username: [EDIT]) on the 27/02/20 after seeing your positive review of their website. I signed up, opted in and deposited into their welcome bonus of 100% up to £100 and made full use of the promotion by depositing £100. I was very excited to get betting once I had seen the bonus had been redeemed. I therefore went to play some hands on Blackjack using entirely cash funds. After a couple of hands, I felt like I wanted to withdraw the profit as per their policy, it states I am entitled to withdraw my cash funds forfeiting the bonus funds which I agreed to. I was very shocked and upset to hear that on the 29/02/20 Klasino informed me via email that I had abused their promotion due to irregular wagering and was playing a game which has a tiered bonus which they mentioned I had to collect 9 out of 10 stars when I hadn't played such game. I got on live chat to ask which game I played that they felt I was abusing and haven't heard back since. I have attached the script of the chat I had on live chat.
I would very much appreciate if you could contact klasino and convince them to honour the winnings that I am so rightfully owed.
Many thanks for your time and cooperation,
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