Live Casino - deactivating my account instead of paying
Resolved - Both the submitting complainant and Live.Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Live.Casino Review.
Dear thepogg team!
On Jan 9th I registered and played at live.casino. I fully wagered my welcome bonus of 100Euro, won 1602 Euros and asked for a cashout of that sum.
I got fully verified very soon after at 10:25 pm which I can also validate with an email.
urprsingly, after hat, my account at live.com has been deactivated. I have totally know idea what happened. When I tried a live chat on monday Jan 10th, the person I was talking too said that this was a mangement decision and they cant tell me any more. Moreover, I should write to [email protected] - which I did. No answer.
SInce I already had some accounts at the N1 group and I always got treated well by that group, that really surspised me in a very bad way.
But this is not everything: Also my accounts at casinorex, octocasino, casino buck and pino casino were closed at the same time. I still have around 1800 Euros to withdraw at all those casinos. Which means that the N1 group owes me around 3400 Euros together.
I also wrote to [email protected] last monday, and same thing here: No answer at all from the mangement why they suddenly deactivated my account.
Since your company already helped me a lot to get my money in the past I hope this may work again. The whole behaviour of the N1 group is really weird since they seemed to be a serious and honest company so far.
Thank you very much for your assistance (and please if possible dont publish my complaint or my real name!).
the casino review
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