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Live.Casino - Withdrawal delaying Bad Communications Standard Answering


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Live.Casino Review.

Player's Complaint

Hello, im waiting for a Withdrawal of 200€ for more than a week at

My account was verifyed since 03/20 and i had no problems with making withdrawals before.

Now the Casino requests documents again like proof of deposits.

I sent them everything, for many times on different ways like in Live Chat or by E mail.

I decided to selfexclude from this Casino on 17/03, because to me it seemed like tactics from the Casino. That i keep on playing and loosing everything.

But unfortunatly due this move, im no longer able to login to my profile. to overview the withdrawal and document status.

So i have to write emails to the support asking about the withdrawal status!

They always give the same standard answers:

Dear player, your withdrawal was canceled because of missing documents:

proof of payment - copy of paysafecard pins

please upload to your registercard/profile and request a new withdrawal

They ignore that im not able to login to my account, to add the documents there. Beacause i have selfexcluded.

Please help me, im going crazy.

Thank you!

Read the casino review

6 Responses

User icon
June 23, 2020

Hi letscratz - welcome to!

Please confirm the url of the site you are looking to complaint about.



User icon
June 23, 2020

hi, i have trouble with

i would be very happy about your support!

User icon
June 24, 2020

hello, please help me with the issue at www.

User icon
June 26, 2020

Hi letscratz,

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

As you selected a different casino I need you to confirm your consent for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

- Live.Casino

- N1 Interactive Limited



User icon
July 2, 2020

Hi letscratz,

I'm following-up on the above?



User icon
July 10, 2020

Hi letscratz,

If we haven't heard from you by Friday the 17th of July I'll assume you no longer need our assistance and close this complaint.



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letscratz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Live Casino
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ProgressPlay Limited

June 23, 2020

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