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Loyal - Casino took over $50 from me

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Loyal Casino Review.

Player's Complaint

I sent loyal casino a payment for $29.88 CAD which on loyal casino side said there was an error and to try again. I tried the purchase for a little less in case maybe a bill had come out and was told on the loyal casino side there was an error again. I log in to my bank to find both payments are marked in my bank as going to loyal casino. I have no balance on loyal casino and they deny receiving any funds. I have proof of the deposits.

Read the casino review

6 Responses

User icon
ThePOGG
January 9, 2020

Hi dmj123 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
dmj123
January 12, 2020

Thank you kindly. Let me know what turns up

User icon
ThePOGG
January 14, 2020

Hi dmj123,

I've spoken to Loyal Casino regarding this issue. Your deposits failed due to security issues at your banks end (the 3D verification checks that they automatically conduct), but the funds may have been set aside by your bank despite the failure. You need to contact your bank to address this. A Loyal Casino rep has also emailed you directly to assist with this. Could you please respond to them?

Thanks,

ThePOGG

User icon
ThePOGG
January 28, 2020

Hi dmj123,

Have you contacted the Loyal Casino rep?

Thanks,

ThePOGG

User icon
ThePOGG
February 4, 2020

Hi dmj123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 11, 2020

Hi dmj23,

If we haven't heard from you by Friday the 21st of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

dmj123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Loyal Casino
  • Malta Gaming Authority
  • BML Group Ltd

January 9, 2020

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