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LuckLand - acount history
Ruling
Declined - This service is not empowered to action Subject Access Requests. You need to contact your relevant governmental agency for this type of request.
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Player's Complaint
i mailed MGA they redirected me to The Pogg. I mailed [email protected] [email protected] asking my acount history 2 month ago. got a e-mail back asking for my verification. i reply'd to that with my detail for the verification and then my e-mail's dont come through, i get them back because it cannot be deliverd. i try'd that 6 times. Then i got a mail back to reqeust that to [email protected]. i send a e-mail to that adres with my personal details even a copy of my driverslicence (id) wat they wanted asking for my acount history. no response. can you please help me? i just want my acount history nothing more.
2 Responses
To bad you cant help me with that. Thank you for the information
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Agreement
Gokker5757 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Luck Land
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Aspire Global International Ltd
August 19, 2023
Hi Gokker5757 - welcome to ThePOGG.com!
While we appreciate that the MGA has directed you to this service, we are empowered to manage disputes about gambling transactions. We cannot assist with the enforcement of Subject Access Requests. Which is what you're trying to make.
You can find the relevant local government agency to manage your concern here https://edpb.europa.eu/about-edpb/about-edpb/members_en#member-nl.
Thanks,
ThePOGG