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Lucky Spins - Delayed withdrawal
Ruling
Resolved - Lucky Spins casino have informed us that they have paid this player. We have requested confirmation of receipt of funds but the player has failed to respond.
Player's Complaint
Can you help me please - Lucky Spins casino don't process withdrawal at least month, lie in live chat (or just close it), withdrawal was requested from 9 june 2015 (still not paid), my Lucky spins casino Account ID [EDIT]
5 Responses
Thanks for help
Hi edgarsv,
I've tried repeatedly to contact Lucky Spin casino without any response. I've given them until Friday the 24th to get in contact with us. If the do not I do not have any other option but to close this complaint in your favour and assume the casino do not intend to pay.
Unfortunately this group appear to be licensed in Cyprus. While the Cypriot government do issue gambling licenses they do not - as far as we are aware - offer any framework for players to complain about their licensees. As such there's no where to take your issue.
ThePOGG
Hi edgarsv,
I've managed to make contact with Lucky Spins casino. They inform me that you have been paid. Can you confirm this?
Thanks,
ThePOGG
Hi edgarsv,
If I've not heard back from you by Friday the 7th of August I'll assume that you've received your funds and close this complaint.
Thanks,
ThePOGG
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Agreement
edgarsv consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 7, 2015
Hi edgarsv - welcome to ThePOGG.com!
I'll contact Lucky Spins casino and see what I can find out for you.
Thanks,
ThePOGG