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Madame chance - only paid me 11 times my last deposit which was half my real cash winnings!

Ruling

Found for the Casino - As much as we dislike the term and find it predatory in nature, Madame Chance have enforced their maximum win term legitimately.

Read our Madame Chance Casino Review.

Player's Complaint

I won €5000 euros after sticking to all their insane rules. I deposited a total of £600 in one night and played over a few days. I withdrew my "real cash balance" of around €2700..this then forefitted my bonus. I then carried on playing and won a further 2300 on another game. I then cancelled the first withdrawal.....then lumped them together making it a withdrawal of €5000 as they don't allow more than 1 withdrawal at once. They then treat this as one transaction and used the excuse that i could only win 11 times my last deposit! This is a disgrace! They didn't even send me terms and conditions aling with the original bonus...they sent me links to other casinos they run.

A total rip off really, they shouldnt get away with this. Their rules are insane and i stuck to them all.....but they still would not pay what was rightfully mine. I span nearly 6000 spins to win this. I did not use any strategies or otherwise. I really was just lucky, and they didnt pay out.

Please kelp with this issue.

Read the casino review

1 Responses

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ThePOGG
September 1, 2017

Hih Mrjollyholly - welcome to ThePOGG.com!

Firstly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Madame Chance Casino do not have a UKGC license and are breaking UK law by accepting your play.

This leads me on to my next point - Madame Chance are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.

I'd strongly encourage you to disengage from any future play with this operator!

Unfortunately there's not going to be anything we can do to help you in this instance. The simple truth is that the relevant terms at Madame Chance are as follows:

"13.5. We reserve the right to limit withdrawals to 10 times the player's last deposit amount. Any additional winnings will be removed upon processing the withdrawal."

The term is clear and stated that they have the right to limit your withdrawal to 10x your LAST deposit. It would not take into account the amalgamated amount of all the deposits you've made.

It's a really bad term, there's no practical reason that the term's needed (i.e. this isn't there to protect against bonus abuse), it's just there to short change players. However, it is clear and you have agreed to this when you've played. As such there's nothing we can do to force the casino to disregard this term.

Sorry!

ThePOGG

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Mrjollyholly consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 1, 2017

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