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Maneki - Account Verification/withdrawl

Ruling

Resolved - Maneki Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Maneki Casino Review.

Player's Complaint

Hi I have an inquiry about the verification and withdrawal process I have an account with Maneki Casino I use some prepaid vanilla Mastercards for deposit method and this is five or six months prior to the situation at hand

so my birthday I got 25 free spins i made it up to or forty five hundred and I tried to withdrawal from that then they said my account has be verified but I have all of my documents already verified my phone number verified but I guess its the deposit methods that i used prior to theses spins just wanted to stress that these prepaid vanilla master cards are disposable

i took a look at my deposit historey at maneki casino the pre paid cards show as credit cards these cards they are not link to my name they are not registered under my name there bought from store

thrown away after uses unless reloadable so I didnt think I would need to submit them as deposit methids especially seeing the spins i played and what i won from them wasnt from a deposit from any of these cards upon withdrawl account verification was needed and these pre paid vanilla mastercards i used six months prior to my birthday spins

were needed as documents of deposit methid nit relating to the balance being withdrawed again I just wanted to clarify that these cards are not related to my name to my bank they are not a personal credit card they were prepaid card not only that I come up with two of them but they had requested but they are still like four of them that they want I just want to add a few cuz if you into this for me and be greatly appreciated I have deposited also for my bank which is under my name obviously made a deposit like through my bank also it has taken me this long to deal with this because I was sick at the time hospitalized and I was not able to pursue anything except for getting better with my house so if you could look into this and be appreciated thank you

Read the casino review

4 Responses

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ThePOGG
January 27, 2021

Hi pep68 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
February 14, 2021

Hi pep68,

The operator informs us that you are free to withdraw. Please do so then update us when you have received your funds.

Thanks,

ThePOGG

User icon
ThePOGG
February 21, 2021

Hi pep68,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
February 28, 2021

Hi pep68,

If we haven't heard from you by Friday the 12th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

pep68 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 27, 2021

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