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Mason Slots - Cash out

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Mason Slots Casino Review.

Player's Complaint

I wait now for 8 days for my cash out,all my documents are aproved ! Everyday I hear the same that you request is in check

Read the casino review

5 Responses

User icon
thepogg
May 12, 2021

Hi samm - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 21st of May let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
samm
May 12, 2021

Thanx for you message , i play at Unibet and they cash me out in 1 hour i play 1 time on masonslots and wait now for almost 10 days, now they tel me that the provider of the game you were playing must send us proof of you winnings Crazyy!

User icon
thepogg
May 23, 2021

Hi samm,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
May 29, 2021

Hi samm,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
June 6, 2021

Hi samm,

If we haven't heard from you by Friday the 18th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

samm consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mason Slots
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 11, 2021

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