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Mason Slots - Made a deposit and no money on account

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Mason Slots Casino Review.

Player's Complaint

Yesterday i made a depostit from neteller 150 euro, and neteller paid and no money on my account in masonslots. I made contact with them and still hearing nothing from them. 150 euro is a lot of money. I want it back from them. How is it possible that you make a deposting and noting on the account butt lose is from my bank. I want it back. I feel betrayted

Read the casino review

4 Responses

User icon
thepogg
July 10, 2021

Hi jel - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 23rd of July let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
July 25, 2021

Hi jel,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
August 1, 2021

Hi jel,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 8, 2021

Hi jel,

If we haven't heard from you by Friday the 21st of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mason Slots
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 9, 2021

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