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Mason Slots - payment delay

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Mason Slots Casino Review.

Player's Complaint

the casino has not paid me my winnings for 8 days,i ask the support what it is and how long it will last. i always get the same answer i'm in the queue i should be patient. my documents are all accepted there. I ask for your help.

Read the casino review

4 Responses

User icon
thepogg
October 25, 2021

Hi Mercu - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 5th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
November 7, 2021

Hi Mercu,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

Hi Mercu,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 20, 2021

Hi Mercu,

If we haven't heard from you by Friday the 4th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Mercu consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mason Slots
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 25, 2021

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