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Mason Slots - Ripped off for 900€

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Mason Slots Casino Review.

Player's Complaint

N1 Interactive knows I am a problem gambler and so does MGA. I lost 900 euros and which I want refunded and my account closed. Online gambling is a massive scam and rtp is no where near met.

Read the casino review

6 Responses

User icon
thepogg
July 12, 2021

Hi coindozer - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'm afraid you would need to provide far more detail about the specifics of your issue before we could assist you.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

User icon
coindozer
July 12, 2021

I want to add that I have self excluded forever on Bob casino and on BetAmo. Those casinos knew about my problem gambling and Mason slots is from the same operator, I am using the same name email and id proof on all of those sites.

User icon
coindozer
July 14, 2021

I would like to add that the self exclusion sysyem from N1 interactive is failing. In 2020 I self excluded forever on bobcasino. Which is from the same operator as Masonslots.

They should not even have accepted me as a player on Masonslots as I have used the same email, name, and id proof to register.

User icon
thepogg
July 18, 2021

Hi coindozer,

Under the MGA licensing system, self-exclusions only apply at the property they are requested at, unless the player has explicitly requested that the exclusion carry over to other properties on the license. Did you make such a request?

Thanks,

ThePOGG

User icon
thepogg
July 25, 2021

Hi coindozer,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 1, 2021

Hi coindozer,

If we haven't heard from you by Friday the 14th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

coindozer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mason Slots
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 11, 2021

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