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Megarush - Missing cashbacks

Ruling

Found for the Casino - This player was informed months before this point that they were no longer entitled to receive cashback. As such there's nothing we can do to assist them.

Read our Megarush Casino Review.

Player's Complaint

I haven't received 10 % cashback regarding my lossess in 22.2 - 28.2?

My lossess was total 10200 €.

And

I haven't received 10 % cashback regarding my lossess in 1 - 7.3?

My lossess was total 10200 €.

Read the casino review

2 Responses

User icon
ThePOGG
April 1, 2021

Hi mikk - welcome back!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

As we are the ADR for the ML Entertainment license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Firstly, this is an English language service. You need to use freely available translation tools before you post any further information to this complaint file,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
April 11, 2021

Hi mikk,

On the 14/12/2020 Megarush Casino emailed you informing you that they had credited your most recent cashback - a total of €1500. In that email they also made clear that you were no longer eligible to participate in the weekly cashback promotion. As such you were not entitled to receive cashback for your play in February or March.

Sorry we cannot be of further help.

ThePOGG

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Agreement

mikk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Megarush
  • Malta Gaming Authority

April 1, 2021

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