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Megaslot - taking almost 4 months to pay a raw cash deposit

Ruling

Resolved - Megaslot Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Megaslot Casino Review.

Player's Complaint

I signed up at megaslot a while ago and won on a raw deposit This was back in august. I requested the withdrawal and they gave me a hard time for my debit statement not having my debit card number on it. (in canada it has the account number instead). Although they gave me a hard time they accepted the withdrawal and sent the wire on August 17th. The wire never arrived and in late september it was redeposited into my account due to "a technical error that they can not elaborate on." Now they wont let me re-withdrawl because of the same reason that they were giving me a hard time for the first time.

It is messed up because how does it get accepted and then un-accepted two months later without them doing something suspect there...

I have sent them many other documents including:

1. my debit statement

2. my online banking screenshots

3. screenshots of EVERY transaction from august ( it was like 30 pictures)

4. pictures of me holding the card

etc

The chat will not do anything to help me and email chains are never with the same person so as soon as someone understands my issue they are off shift and the next person comes and says "you need to upload that document" then I say "that document is non-existent for canadian accounts.

Read the casino review

4 Responses

User icon
ThePOGG
October 25, 2020

Hi amamma1 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 8, 2020

Hi amamma1,

Our understanding is that you are now free to withdraw, though the operator has requested that you use a different bank account to your previous withdrawal attempt.

Thanks,

ThePOGG

User icon
ThePOGG
November 21, 2020

Hi amamma1,

Have you withdrawn your funds?

Thanks,

ThePOGG

User icon
ThePOGG
November 29, 2020

Hi amamma1,

If we haven't heard from you by Friday the 11th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

amamma1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MegaSlot
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 23, 2020

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