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Mobil6000 - delaying payment for over 1 month

Ruling

Resolved - Mobil6000 Casino have informed us that this issue has been resolved and this player has been paid. The player is non-responsive so we assume they're happy.

Read our Mobil6000 Casino Review.

Player's Complaint

Hello,

i didnt find better form than this.

Mobil6000 have your lisence and its been taken now month for them to pay me.

First time they said it was technical difficulties and after 3 weeks they said they have to cancel the withdraw request so i can make new and it will be paid almost immediatly.

Since 11th october my withdrawal request is still "stuck" in their side. I've spoken with support "[EDIT]" maybe she is their only support in chat, multiple times and she always says dont worry all good, but i never receive the winnings.

Can you help me with this problem?

Read the casino review

6 Responses

User icon
ThePOGG
October 22, 2019

Hi glebivisko - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Glebivisko
October 25, 2019

Thank you for the help.

i will wait for the response

User icon
Glebivisko
November 12, 2019

i would like to give a headsup, that this casino is closing and you cant play here anymore. But yet they have not processed the withdrawal request and im afraid of losing my money

User icon
ThePOGG
December 6, 2019

Hi Glebivisko,

I've discussed this issue with Mobil6000 and my understanding is that your payment should be delivered shortly. We would appreciate it if you could update us when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
December 12, 2019

Hi Glebivisko,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
December 20, 2019

Hi Glebivisko,

If we have not heard from you by Friday the 27th of December I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Glebivisko consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mobil6000
  • Malta Gaming Authority
  • Curacao eGaming
  • MT SecureTrade Limited

October 22, 2019

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