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Mr Green – Restricted Area Play

Ruling

Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our Mr Green Casino Review.

Player's Complaint

Dear MrGreen,

I found your casino online and liked the welcome package, so I went to the site and signed up (using all of my legitmate information, including the country I live in and home address). Generally if a country is blocked they will not allow you to register at all. Once I registered I played the deposit. I then proceeded to make several deposits. After the second deposit I contacted live support regarding a question on the free spins and I was still not informed that I was playing from a restricted country. I read on another forum that the Dutch/Netherlands is restricted on all casino's. I thought it must be a mistake, so I contacted their live support and was informed that the Netherlands was not restricted. I was shocked that they had not only allowed me to registered, but also allowed me to make 10 deposits. I have never had a casino be so purposely deceptive. They allowed me to make 10 deposits totally approximately 1100 euro. This is not a huge amount, but the fact is that had I won, they would have not paid, yet they willingly and, in my opinion, [EDIT] allowed me to continue to deposit. There is a paragraph hidden in the T&C's but it is not predominant and when a casino allows you to not only register but also deposit AND you are in contact with support and they still are deceptive in not stating that all deposits would be void, that is [EDIT] in my opinion and very shady.

Thank you for your help in this matter.

In Addition this is the information we got from the KSA: Priority criteriaThe range of illegal online games of chance is enormous. The Gaming Authority mainly focuses on providers that target the Dutch consumer (the so-called prioritization criteria). This is the case (among other things) if they:

use the Dutch language;

use a website with the extension .nl;

make use of means of payment that are exclusively or largely used by Dutch citizens (for example iDEAL);

advertising television, radio or printed media aimed at Dutch consumers;

using domain names containing typically Dutch terms in combination with games of chance designations (such as 'clog bingo', 'fun poker' or 'red-white-blue casino');

use other Dutch features (for example pictures of windmills or clogs);

Do not apply geo-blocking.

Please note we are in short contact with the KSA and authorities. Legal actions will be taken against Mr Green Limited

Please note that if we do not get a proper solution, we will continue through court with our attorney from

Read the casino review

1 Response

ThePOGG
Mar 24, 2021

Hi stino27 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

Sorry we cannot be of further help.

ThePOGG

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Agreement

stino27 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Green
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Mr Green Limited

March 24, 2021

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.