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Mr Sloty - Payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Mr Sloty Casino Review.

Player's Complaint

Hi there I have had a pending withdrawal of 750pounds since the 5th January and they are refusing to pay me and I am struggling because of is

Read the casino review

4 Responses

User icon
thepogg
February 3, 2023

Hi BAZGERGIS2 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
February 9, 2023

Hi BAZGERGIS2,

The operator informs us that you have cancelled your withdrawal and played down the balance. Can you confirm this?

Thanks,

ThePOGG

User icon
thepogg
February 18, 2023

Hi BAZGERGIS2,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
February 26, 2023

Hi BAZGERGIS2,

If we haven't heard from you by Friday the 11th of March we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

BAZGERGIS2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

February 3, 2023

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