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Hi Gatesey87 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi Gatesey87,

The operator informs us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi Gatesey87,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Gatesey87,

If we haven't heard from you by Friday the 17th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hello Staff at THEPOGG .  I appreciate your time in advance for taking a look at my complaint against MYBOOKIE casino.  
 
 I normally play slots at this online Casino and have been for a really long time and never really had any issues with them up until this point.
 
 On june 8th, i deposited and claimed a deposit bonus and won a fairly large amount.  Since June 8th, i have requested two separate withdrawals of 2000 USD ( max allowed per week) a week or so apart from eachother.   
 
  I have requested both those withdrawals via BANK TRANSFER which i have done so successfully in the past with them.  
 
 Of those Two withdrawals,  I have only received one payment only. YET mybookie says that their system says it has paid me both.  
 Of course, this lead to an investigation where i was asked to send proof of not receiving the funds in the form of bank statements dating from JUNE to JULY and then eventually JULY to AUGUST. 
 
 All this time and patience and still today, at the end of every phone call with mybookie customer service ( i have abandoned live chat as they are not helpful at all)  i am promised a phone call or email back which i never receive.  
 
  I have done everything in my power to assist them, even by going out of my way taking a trip to my bank to ask them if these funds were being held to which the reply was as expected.  They do not hold bank transfer funds for any reason.
 
 I have run out of patience, and hope THEPOGG takes this case because i believe the bank statements are proof enough that they have some how made an error during their payment process and are not paying me the amount in question but instead dragging this on for what seems like can be forever at this pace.
 
 again, thank you for your time and will be eagerly waiting a reply.
 

MyBookie - Deleayed /  lost payment

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