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N1 - Payout Cashout

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our N1 Casino Review.

Player's Complaint

hi N1 casino still since 21 febraur not pay me out my clean wining money of 2800€ i evem calld my bank they give me 100% that tis money never recevd on my bank account i chat over and over with 24/7 support of n1 casino they always tell me that i have to wait over and over now is about more than 2 weeks ago

my bank send me pdf file there is clearly to see that this money never was recevd on my bank account this pdf file il send to n1 casino they want it to check and see till today nothing happend and they always tell me that i get my money soon something is realy wrong here and they handle me like an idiot please help me in this case i dont know what to do they baned me now from live chat i just can send normal email but they never reply back i am very angry and pissed i want my money please help me i dont want to do any action in law i want to clear it clean but they just let me wait now for to long i want my money please help me

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4 Responses

ThePOGG
March 12, 2020

Hi fny299851 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
March 13, 2020

Hi fny229851,

I've spoken to N1 casino about this issue and my understanding is that the payment has been processed. Could you please confirm when you receive your funds?

Thanks,

ThePOGG

ThePOGG
March 20, 2020

Hi fny229851,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
March 27, 2020

Hi fny229851,

If we haven't heard from you by Friday the 3rd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Fny299851 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

March 12, 2020