Orient Xpress Casino - Unjustified confiscation of Winnings
Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with this group previously they will not change their position.
Read our Orient Xpress Casino Review.
I played on orient Xpress Casino and made two deposits of 100€ each. Lost the first 100 and was able to play my balance up to 3000€+.
After successfully verifying the KYC I made a withdrawal of 3000€. The next day I got a call that told me that I was overbetting because of the 30% max bet rule and my winnings would be confiscated. Since I haven't heard of such a rule before I opened a complaint on Casinoguru, which unfortunately wasn't successful. Since I found out, that you have opened other complaints regarding this Topic from other Equinox Dynamic N.V. Casinos, after doing some research. I wanted to ask you for help, you state that such a rule was violating EU consumer law.
In order for this rule to be applicable in their terms in conditions, it has to be in accordance with the laws of Slovakia and hence with laws of the European Union since Slovakia is part of it.
Orient Xpress is stating the following in their Terms and Conditons:
" “Governing Law” or “Applicable Law”: The Laws of Slovakia."
" 22. Law and Jurisdiction
22.1. This agreement is governed by and created in accordance with the laws of the country of Slovakia. The player submits to the exclusive jurisdiction of the courts of Slovakia to for settlement of any and all disputes arising from or out of this agreement. This agreement is not governed by the United Nations (UN) Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.
23.1. If any provision within this agreement is held by a relevant court of law or other relevant authority to be void or unenforceable then the remainder of this agreement will remain strictly valid and enforced including the remainder of the affected provision of this agreement. "
This means if you are right and rule 10.3 violates EU consumer law, it is invalid according to their Terms and Conditions and I have a right to my winnings.
the casino review
Leave a Reply
You must be
to post a comment.