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Paddy Power - closed my account and refuse to pay me 4500 pounds

Ruling

Resolved - After we contact Paddy Power the casino got directly in contact with the player and appear to have resolved the issue.

Read our Paddy Power Casino Review.

Player's Complaint

My username there is [EDIT], I won 4500 pounds, but now they've closed my account and refuse to pay me, can you please speak to them?

Read the casino review

5 Responses

User icon
ThePOGG
October 31, 2014

Hi horasi6372 - welcome to ThePOGG.com!

Before I contact Paddy Power casino could you please provide more detail about this issue? They must have told you why they're not paying. Could you post any correspondence you've had with them?

Thanks,

ThePOGG

User icon
ThePOGG
November 7, 2014

Hi horasi6372,

I'm not going to move forward with this complaint until I have the information I requested above. If you could post it asap I'd appreciate it.

Thanks,

ThePOGG

User icon
ThePOGG
November 19, 2014

Hi horasi6372,

I've spoken with Paddy Power about this issue and while they have not (so far) been willing to discuss the details of your complaint with me, they have stated that they've contacted you directly (presumably by email) and are awaiting a response. Let me know when you've responded to them and I'll speak to them again.

Thanks,

ThePOGG

User icon
ThePOGG
November 26, 2014

Hi horasi6372,

Have you responded to Paddy Power?

Thanks,

ThePOGG

User icon
ThePOGG
December 1, 2014

Hi horasi6372,

If I have not heard back from you by Friday the 5th of December I'm going to close this complaint as 'Resovled'.

Thanks,

ThePOGG

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Agreement

horasi6372 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 31, 2014

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