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Paradise - any withdrawal request refused

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Paradise Casino Review.

Player's Complaint

first of all I wanted to tell you that I have excluded myself for life from this casino all withdrawal requests have been refused with instadebit which is related to my bank account with which I have already made a deposit supporting proof I saw a lot of complaints on several sites from customers who had the same problem moreover i have a huge amount of evidence even if I do not have the right to the claim I can provide you with all the evidence I have to have your opinion on the dispute view that you recommend the casino on your site say it is honest and reliable this is the first time in ten years that I have a withdrawal problem with a casino and I have made hundreds of transactions even with playojo that you have blacklisted from my point of view they are more honest and just the service has the clientele can be long at times but at least they are very clear and courteous heaven has more than nonexistent service so it's ridiculous thank you for your understanding even if I do not have a refund from paradise I would be ready to reactivate my paradise account with an offer from paradise maybe it is she who shows that they have good will and are not indifferent with the customers maybe there was a bad communication since my language is french and i need to translate all messages

Read the casino review

3 Responses

User icon
ThePOGG
February 24, 2021

Hi remyodicaprio - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Firstly, PlayOJo are Blacklisted due to their use of SkillOnNet software, a software provider we have previously identified running non-random games. There status is nothing to do with customer service issues.

Next, What specifically is the problem here? Has the operator refused to pay you?

Thanks,

ThePOGG

User icon
ThePOGG
March 7, 2021

Hi remyodicaprio,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 14, 2021

Hi remyodicaprio,

If we haven't heard from you by Friday the 26th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

remyodicaprio consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paradise
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 24, 2021

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