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Playzee – Withdrawal problem


Resolved - Both the submitting complainant and Playzee Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Playzee Casino Review.

Player's Complaint

I submitted a withdrawal request for £600 on the 19/04/20 and it still hasn’t been put in the bank. A previous withdrawal was cleared and in the bank in 3 days. I have repeatedly been on live chat and was told different stories each time as too why the funds were not cleared, the last conversation I had resulted in them self excluding me despite being polite and continually accepting there excuses, I can now not login to the account too continue the chat, please can you help

Read the casino review

5 Responses

May 03, 2020

Hi reddevil77 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.



May 05, 2020

As you are acting as a third party pursuant in trying too rectify this withdrawal problem would it harm my case if I was too email playzee myself and try and get answers as to why they are taking so long in completing this withdrawl

May 05, 2020

Hi reddevil77,

This process places no restrictions on your freedom to speak to the operator yourself.



May 06, 2020

Hi thepogg
After emailing customer support I have received the funds and all is good. The case is now resolved and I would like too thank you for your time and fast response in this claim
Kind regards

May 08, 2020

Hi reddevil77,

Thanks for letting us know - it is appreciated.


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reddevil77 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Playzee
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

May 2, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.