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PokerStars – Frozen acc after withdrawl

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our PokerStars Review.

Player's Complaint

I did a deposit with trustly, won some cash and decided to withdrawl 3000sek. Shortly after that i find my account frozen without an explanation. I did email they but without answer, its like 4-5 days ago now. Plz help me get my money, i won them fair and square.

Read the casino review

5 Responses

ThePOGG
Mar 06, 2021

Hi nimrod - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 19th of March let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Nimrod
Mar 06, 2021

Allright I understand, ill let you know if the issuse is still there the 19th.

ThePOGG
Mar 21, 2021

Hi Nimrod,

Are you still experiencing issues?

Thanks,

ThePOGG

Nimrod
Mar 21, 2021

Hey again, no actually not i manage to solve it. Thx for asking.

ThePOGG
Mar 28, 2021

Hi Nimrod,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

nimrod consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Poker Stars Casino
  • Isle of Man Gambling Supervision Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Stars Interactive Limited

March 3, 2021

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.