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Rabona - Refund
Ruling
Found for the Player - Despite our repeated efforts to contact Rabona Casino to discuss this issue we have received no response whatsoever from the operator.
Read our Rabona Casino Review.
Player's Complaint
Hello I’m self excluded from rabona a rabidi nv casino but was recently following a relapse able to open a playzilla account ( the same rabidi nv casino as rabona) there was no kyc requirement despite 17500 e deposit which was lost. I complained to playzilla support who sent back an e mail looking for iban details for manual withdrawal. This was a few weeks ago and the site hasn’t replied and is now unresponsive to my e mails
Can you contact them on my behalf to progress things ? I realise the casino in question holds I think a curaçao license.
4 Responses
Date – 27/08/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Hi stohara,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
Thanks for your help
It’s not good there was no reply to their complaints@playzilla complains procedure
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Agreement
stohara consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 17, 2023
Hi stohara - welcome back.
Firstly, Rabona are Curacao licensed. There is no requirement under the Curacao licensing system for operators to carry over self-exclusions to other properties on the license. If the operator has agreed to a refund, that is beyond what they technically are required to do.
We'll contact the operator to discuss the matter, but if they've changed their mind about the refund there will be nothing we can do about this matter.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.
You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.
Thanks,
ThePOGG