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Reeltastic - Non-payment

Ruling

Found for the Casino - This player has breached the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Reeltastic Casino Review.

Player's Complaint

I deposit money and get a bonus, so I play and it goes well. I won over 1500 so I play and think 1000 is good for me I will withdrawal it. So my withdrawel set hear nothing a week long. After a week I get an email that it’s not possible and I get 20€ back to my account.

Read the casino review

2 Responses

User icon
ThePOGG
October 31, 2019

Hi holland - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
November 8, 2019

Hi holland,

I've spoken with Reeltastic about this issue and they've provided your play history.

On the 21st of October at 20:29 server time you deposited €50 and received a €209 bonus. This came with a wagering requirement of 45xbonus (209x45 = €9405). You then started to play.

At 21:27 server time after having completed €1197.20 of the wagering requirements you increased your bets to €12.50/spin on Sugar Pop 2. These wagers breached the following bonus term:

"A maximum bet of €5 applies when playing with bonus balance."

That being the case I'm afraid the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

Sorry we cannot be of further help.

ThePOGG

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Agreement

holland consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Reeltastic
  • Curacao eGaming
  • Equinox Dynamic N.V.

October 31, 2019

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