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Royal Slots - Withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Royal Slots Casino Review.

Player's Complaint

I won 301 on this site and wanted to withdraw which I did after nearly 2 weeks with sending them satisfied documents was told after another few days it was processed and it would be in my bank 3 to 5 working days this is the 6th banking day no joy went on to there help online I told them I had not received my money he said he would contact the relevant team and they would e mail me definitely not happy that was my first and last time playing on royal slots website

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4 Responses

User icon
ThePOGG
August 24, 2020

Hi elsa19 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 11th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
September 10, 2020

Hi elsa19,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
September 17, 2020

Hi elsa19,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi elsa19,

If we haven't heard from you by Friday the 2nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

elsa19 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Slots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • One Click Ltd

August 24, 2020

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